How to Contact a Human at Unmanned Tech
Need help but unsure how to reach us? Don’t worry—we’ve got you covered with quick and easy options to connect with our team.
At Unmanned Tech, we aim to provide comprehensive support while ensuring efficient resolution of your queries. We do not offer phone support (here’s why). However, our support system is streamlined to help you easily connect with a human when needed.
Start a Live Chat
To get in touch, start a conversation using our Live Chat feature—the fastest and easiest way to connect with us for immediate assistance. This is the quickest way to reach us and begin resolving your query. You can access this by clicking the contact us button on our website.
Initial Response: When you initiate a chat, our system will guide you smoothly through the process. For common queries, the chatbot leverages our extensive knowledge base to provide quick and accurate answers, saving you time.
Escalation to a Human: If the chatbot’s answer doesn’t fully resolve your issue, you will see an option to Talk to a Person via a button in the chat interface.
If Live Chat Staff Are Unavailable:
Your query will be escalated to either:
A Support Ticket for sensitive issues (e.g., payment or order-specific inquiries).
A Community Forum Post for general or technical questions.
Why We Recommend the Community Forum
The community forum offers several benefits:
Faster Response: You’ll often get a reply within hours, either from our team or knowledgeable community members who are ready to assist.
Collaborative Problem-Solving: By engaging with the forum, you tap into a shared pool of expertise, ensuring more comprehensive and diverse solutions to your queries.
Collaborative Solutions: Multiple perspectives can lead to quicker and more comprehensive answers.
How to Create a Support Ticket Directly
If you prefer, you can create a support ticket directly by clicking on the following link: Create Support Ticket. Once submitted, you will receive a confirmation email with a unique ticket number for tracking your query.
How to Confirm a Support Ticket Has Been Created
When you submit a support ticket, you will receive a confirmation email. This email will include a unique ticket number that you can use to track your query or reference it in future communication with our team.
How Long Does It Take to Get a Reply?
Live Chat: Most queries are answered within minutes if staff are available.
Support Ticket: You will receive a confirmation email with a ticket number, and we aim to respond within 1-2 working days.
Community Forum: Replies often come within hours, depending on the complexity of the query and community activity.
Summary
Start a conversation via Live Chat for the fastest assistance.
Use the Talk to a Person button if you need direct human help.
If no staff are available, your query will be escalated to a support ticket or community forum post as appropriate.
We’re here to help you get the most out of your Unmanned Tech experience—whether through self-service resources, community collaboration, or direct human support.
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