How to Contact a Human at Unmanned Tech
Need help but unsure how to reach us? Don’t worry—we’ve got you covered with quick and easy options to connect with our team.
At Unmanned Tech, we aim to provide comprehensive support while ensuring efficient resolution of your queries. We do not offer phone support (here’s why). However, our support system is streamlined to help you easily connect with a human when needed.
Start a Live Chat
To get in touch, start a conversation using our Live Chat feature—the fastest and easiest way to connect with us for immediate assistance. This is the quickest way to reach us and begin resolving your query. You can access this by clicking the contact us button on our website.
Initial Response: When you initiate a chat, our system will guide you smoothly through the process. For common queries, the chatbot leverages our extensive knowledge base to provide quick and accurate answers, saving you time.
Escalation to a Human: If the chatbot’s answer doesn’t fully resolve your issue, you will see an option to Talk to a Person via a button in the chat interface.
If Live Chat Staff Are Unavailable:
Your query will be escalated to either:
A Support Ticket for sensitive issues (e.g., payment or order-specific inquiries).
A Community Forum Post for general or technical questions.
Why We Recommend the Community Forum
The community forum offers several benefits:
Faster Response: You’ll often get a reply within hours, either from our team or knowledgeable community members who are ready to assist.
Collaborative Problem-Solving: By engaging with the forum, you tap into a shared pool of expertise, ensuring more comprehensive and diverse solutions to your queries.
Collaborative Solutions: Multiple perspectives can lead to quicker and more comprehensive answers.
How to Create a Support Ticket Directly
If you prefer, you can create a support ticket directly by clicking on the following link: Create Support Ticket. Once submitted, you will receive a confirmation email with a unique ticket number for tracking your query.
How to Confirm a Support Ticket Has Been Created
When you submit a support ticket, you will receive a confirmation email. This email will include a unique ticket number that you can use to track your query or reference it in future communication with our team.
How Long Does It Take to Get a Reply?
Live Chat: Most queries are answered within minutes if staff are available.
Support Ticket: You will receive a confirmation email with a ticket number, and we aim to respond within 1-2 working days.
Community Forum: Replies often come within hours, depending on the complexity of the query and community activity.
Summary
Start a conversation via Live Chat for the fastest assistance.
Use the Talk to a Person button if you need direct human help.
If no staff are available, your query will be escalated to a support ticket or community forum post as appropriate.
We’re here to help you get the most out of your Unmanned Tech experience—whether through self-service resources, community collaboration, or direct human support.
Related Articles
Contact a Carrier / Courier
We use a variety of reliable carriers to ensure your Unmanned Tech order reaches you quickly and safely. Drones, FPV equipment, and other unmanned technologies often require specialized handling, so we carefully select partners experienced in ...Our Discount Policy at Unmanned Tech
At Unmanned Tech, we are dedicated to providing our customers with the best prices on all our products. To maintain fairness and consistency, we have established specific discount policies tailored to different customer needs: Discounts for Business ...Student/Academic Discounts at Unmanned Tech
At Unmanned Tech, we're committed to supporting educational institutions and their students. We offer special pricing for academic purposes, subject to specific requirements to ensure a smooth ordering process. Eligibility Requirements Orders must ...How to Log Out of Your Unmanned Tech Account
If you need to log out of your Unmanned Tech account, follow these simple steps: Click on the Account Icon In the top right corner of the page, click on the account icon that looks like a small person. Select "Logout" From the dropdown menu, scroll ...PayPal Payments on Hold: What It Means for Your Unmanned Tech Order
At Unmanned Tech, we use PayPal as one of our payment options to ensure secure and convenient transactions. Occasionally, PayPal may place a hold on a payment for additional security checks. This article explains what this means for your order and ...
Recent Articles
Returning Lithium Batteries to Unmanned Tech (Unwanted/Change of Mind Returns)
Unmanned Tech accepts returns of lithium batteries for change of mind purposes as long as they meet our return conditions and time window as described in our Change Of Mind Returns Policy. This guide helps to explain some of the key conditions for ...Contact a Carrier / Courier
We use a variety of reliable carriers to ensure your Unmanned Tech order reaches you quickly and safely. Drones, FPV equipment, and other unmanned technologies often require specialized handling, so we carefully select partners experienced in ...3D Printing Service Guide
This guide explains Unmanned Tech's 3D print-on-demand service for creating custom parts, prototypes, and replacements across a wide range of applications. While we specialize in FPV and RC aircraft components, our service caters to diverse needs and ...How to tell if EV800D FPV Goggles are fake?
The EV800D FPV goggles available through Unmanned Tech are 100% genuine products sourced directly from the original manufacturing facility. Here's what you need to know about these goggles and their authenticity. Manufacturing and Branding The EV800D ...Can I Collect My Order?
Collection Service (Click and Collect) Its best to place the order online as we do offer next working day delivery, and at the moment because we do not have a formal click and collect service. Important: We Do Not Accept Unscheduled Visits, If you ...