This article helps you understand why the included accessories with FPV products can sometimes vary. It explains the common practice of manufacturer batch variations for items like spare props, cables, or screws. It guides you on what to check if you think something is missing and how to contact Unmanned Tech support effectively, ensuring genuine issues are addressed while setting clear expectations for normal variations.

1. Understanding Why Included Accessories Can Vary

• Common Practice: In the FPV industry, it's common for manufacturers to slightly change the accessories included with products (like drones, chargers, motors) between different production runs or batches.
• Why it Happens: This can be due to component availability, minor product updates, or tailoring for different regions.
• What Varies: Typically affects non-essential 'extras' like the quantity/type of spare propellers, specific adapter cables, included mounting screws, battery straps, or stickers.
• What Stays Consistent: The core product itself (the main drone, charger unit, motor) should always be included and match the primary specifications you ordered.
• Our Goal: We aim to provide clear information to help you determine if what you observe is a normal variation or a genuine issue needing resolution.

2. Critical Check: Is the Main Product Affected?

• Before focusing on accessories, please verify the core product you ordered is present and intact.  If its an accessories such as an adaptor cable, spare propeller etc..  then this would be an accessory.

3. Checking for Missing Accessories: Self-Assessment Steps

If the core product is present and functional, but you suspect accessories are missing, follow these steps:

• Step 1: Check the Current Product Page

  • You can review the product description on the Unmanned Tech website.
  • Important Caveat: Product pages focus on core features. Lists of included accessories might reflect a previous batch and may not always be up-to-date with the very latest manufacturer changes. Use this as a general guide only for accessories.

• Step 2: Inspect Product Packaging Carefully

  • Check the box and all internal packaging thoroughly.
  • Examine Seals: Was the manufacturer's seal or Unmanned Tech's shipping seal intact upon arrival? Note if any seals were broken, damaged, or appeared tampered with. This is crucial information if parts might be missing due to transit issues.

• Step 3: Identify Specific Missing Items

  • Make a clear list of the exact accessories you believe are missing based on your expectations or the optional product page check. (e.g., "2x spare CW propellers," "M3x8mm screws," "UK power plug cable").

4. When and How to Contact Support About Accessories

• Purpose of Contact: Contacting support allows us to investigate together. We can help determine if an item's absence is a normal batch variation, something missed during packing, or potentially lost due to damaged packaging.

• Contact Us If:

  • You are unsure if an accessory's absence is normal.
  • The packaging seal was broken or damaged.
  • An accessory critical for your specific setup seems missing (even if not strictly for core function).
  • You simply want confirmation about the expected contents of your batch.

• Information Needed: To investigate efficiently, please provide:

  • Your Order Number (e.g., UMT12345).
  • Product Name (Specific item in question).
  • List of Missing Accessories (From Step 3).
  • Photos: Clear photos are vital:
    • Show everything you received (main product + all accessories).
    • Show the packaging, especially any seals (intact or broken/damaged).

5. What Unmanned Tech Support Will Do

• Review: We will analyze the information and photos you provide.
• Investigate: We will check our records and potentially consult manufacturer information for the specific batch you received.
• Determine Cause: We will assess if it's a known batch variation, a packing error, or related to shipping/packaging issues.
• Communicate Findings & Resolution:
  • We will clearly explain our findings.
  • If an item was genuinely supposed to be included in your batch and was missed, we will arrange to send it.
  • If the packaging suggests loss in transit, we will initiate the appropriate claim process.
  • If it's confirmed as a standard manufacturer batch variation for a non-essential accessory, we will clarify this for you. We appreciate your understanding that in such cases, the "missing" accessory may not be supplied as it was not part of that specific batch's standard contents.

6. Frequently Asked Questions (FAQ)

• Q: Why explain batch variations? Does it mean you won't help?

  • A: We explain variations to set clear expectations based on industry practice. We absolutely will help investigate. Providing photos and details (Section 4) allows us to determine if your situation is a normal variation or a genuine issue needing correction.

• Q: The product page listed an accessory I didn't get.

  • A: Product pages are generally accurate for core features but accessory lists might lag behind recent batch changes from manufacturers. Please contact us with photos so we can verify the expected contents of your specific batch.

• Q: Should I contact support even if it might just be a small accessory variation?

  • A: If you are unsure, it's always best to contact us. It's especially important if the packaging was damaged or sealed broken. Following the steps helps us resolve it quickly, confirming batch contents or addressing real issues.