What to Do If Your Tracking Number Has Not Updated

What to Do If Your Tracking Number Has Not Updated

We understand that it can be worrying when your tracking number hasn’t updated for some time. Rest assured, we are here to help you resolve this issue. Here’s what you need to know and the steps you should take if your tracking information is not updating.

Step 1: Check When Your Delivery May Be Considered Lost

  • Start by visiting our Lost Shipment Timeframe page to see the specific timeframes for when a delivery service is considered lost.
  • Each delivery service has different criteria for when an item can be declared as lost, which depends on the service level and destination.
  • Please refer to this page for the most up-to-date information on expected delivery times and what to do if your package has not arrived.
    • For guaranteed delivery services (such as Special Delivery) this is after 24 hours.
    • For express couriers this is typically when a tracking number has not updated after 48 hours
    • For slower postal services this is typically around 10 days after the expected delivery date (or longer if an international delivery)

Step 2: Contact Us if the Delivery is Considered Lost

  • If the timeframe for considering your package lost has passed, please contact our customer support team. Make sure to provide:
    • Your order number.
    • The tracking number that has not updated.
  • We will then begin the process of filing a claim with the courier service on your behalf.

Step 3: Allow Time for the Claim Process

  • Be Patient During the Investigation:
    • Filing a claim with a courier can take some time, and we kindly ask for your patience while we work with the delivery service to resolve the issue.
    • We will keep you updated throughout the process and let you know as soon as we have more information.

Step 4: Important Note on Shipping Costs

  • Refunds for Delayed Deliveries:
    • Unless you selected and paid for a guaranteed delivery service, we cannot refund shipping costs for late deliveries.
    • Guaranteed services typically include specific delivery timeframes and compensation for delays, while standard or economy services do not.

Need Further Assistance?

  • If you have any additional questions or concerns about your order, please feel free to reach out to our customer support team. We are here to help and will do our best to ensure your order is delivered as soon as possible.

Thank You for Your Patience

We appreciate your understanding and cooperation while we work to resolve any issues with your shipment. Your satisfaction is important to us, and we are committed to providing you with the best possible service.


    • Related Articles

    • My Order Has Not Arrived Yet, Is It Lost or Late?

      In our experience it is very unusual for the item to go missing and so if your order is late, please don't worry as 99% of the orders sent do turn up. If a courier can confirm that a package/item has been lost, we will arrange to resend or refund ...

    • Why Is My Royal Mail 24/48 Tracking Number Not Working?

      If you've received a Royal Mail 24 or 48 tracking number for your order, you might notice that it doesn't provide real-time updates as you'd expect. Here’s why: Tracked vs. Delivery Confirmation Royal Mail 24/48 services are primarily delivery ...

    • My Order is Late, Can I Get a Shipping Refund?

      Shipping Refunds for Late Delivery We are only able to refund shipping costs if you have selected a guaranteed shipping method during checkout in accordance with the shipping terms of the selected courier. This means that if the delivery company ...

    • Guide to Choosing Your Shipping Service at Unmanned Tech

      When it comes to selecting the right shipping service for your needs, various factors such as cost, reliability, delivery time, and tracking capabilities come into play. This guide is designed to help you navigate through the options provided by ...

    • Delivery Times - How Long Will It Take to Get My Order?

      We try to get orders sent out as fast as possible and usually will dispatch orders the same day we receive them (see When Will My Order Be Sent?). However, once we hand them over to the delivery company, we must rely on their service to get the goods ...

    • Recent Articles

    • Missing Accessories or Parts with FPV Products

      This article helps you understand why the included accessories with FPV products can sometimes vary. It explains the common practice of manufacturer batch variations for items like spare props, cables, or screws. It guides you on what to check if you ...

    • Understanding Changes to Your Shipping Method at Unmanned Tech

      1. Overview: Why Might My Shipping Method Be Changed? At Unmanned Tech, our main goal is getting your order delivered quickly and reliably. We understand it might be unexpected if the shipping method on your confirmation differs from the one you ...

    • How to Get Your Invoice for eBay Orders

      Where is my eBay Invoice? Your invoice for items bought on eBay is available directly within your eBay account. Why We Can't Send Your Invoice Directly We cannot email your invoice or send it as a PDF through eBay messages. eBay's system has rules ...

    • Product Back in Stock Information and Estimated Availability

      This article provides information about product availability and estimated restock dates. We understand it's frustrating when an item you want is out of stock, and we're working hard to get it back as soon as possible. Checking Product Availability ...

    • HDzero Products at Unmanned Tech

      What is HDZero? HDZero is a digital FPV (First-Person View) system designed to deliver high-definition video with extremely low latency, providing drone pilots with a clearer and more responsive flying experience. However, while innovative, HDZero ...