At Unmanned Tech, we use PayPal as one of our payment options to ensure secure and convenient transactions. Occasionally, PayPal may place a hold on a payment for additional security checks. This article explains what this means for your order and what to expect.

Understanding PayPal Payment Holds

A PayPal payment hold occurs when PayPal temporarily withholds funds from a transaction for additional review. This is a security measure designed to protect both buyers and sellers.

Why Does This Happen?

PayPal may hold a payment for various reasons, including:

1. New or unusual account activity
2. Suspicious transaction patterns
3. High-value purchases

How This Affects Your Order

When a PayPal payment is on hold:

1. Your order will be received and registered in our system
2. Your order status will show as "On Hold" in our WooCommerce system
3. We will not ship your order until PayPal releases the hold

What You Need to Do

In most cases, you don't need to take any action. However:

1. Check your PayPal account for any requests for additional information
2. Respond promptly to any PayPal inquiries to expedite the process
3. Be patient - most holds are resolved within 24-72 hours

Important Note

If your PayPal transaction shows as complete on your PayPal account, but still appears as "On Hold" in our system, please contact Unmanned Tech support immediately. Provide your order number and PayPal transaction ID so we can investigate and resolve this discrepancy.

Frequently Asked Questions

Q: How long will the PayPal hold last?

A: Most holds are resolved within 24-72 hours, but it can take up to 21 days in rare cases.

Q: Can Unmanned Tech release the hold?

A: No, only PayPal can release the hold. We have no control over this process.

Q: Will this delay my order?

A: Yes, we can only ship your order once PayPal releases the funds.

Q: Can I cancel my order and use a different payment method?

A: Yes, you can contact our customer support team to cancel the order and place a new one with a different payment method.  However on some occasions we may not be able to cancel the order if Paypal prevent us from doing so.

Q: Does this mean there's a problem with my PayPal account?

A: Not necessarily. PayPal holds are often routine security measures and don't always indicate an account issue.

What to Do If the Hold Persists

If the hold lasts longer than 3 business days:

1. Contact PayPal customer support for more information
2. Check if they need any additional information from you
3. Keep us informed about any updates from PayPal

Contact Us

If you have any concerns about a PayPal hold on your Unmanned Tech order, please don't hesitate to contact our customer support team. While we can't influence PayPal's process, we're here to answer your questions and provide any necessary information about your order.

Remember, if your PayPal account shows the transaction as complete but our system still shows it as "On Hold," contact us with your order number and PayPal transaction ID for prompt resolution.

We appreciate your patience and understanding as we work together to ensure secure transactions and timely delivery of your purchases.