This article provides information about product availability and estimated restock dates. We understand it's frustrating when an item you want is out of stock, and we're working hard to get it back as soon as possible.
Checking Product Availability
The most up-to-date information on product availability is displayed on the product page of our website. If a product is out of stock, it will typically be indicated there.
Why are estimated restock dates sometimes inaccurate?
We rely on information from our suppliers and factories to provide estimated restock dates. Unfortunately, these dates can be unreliable, and may change for a few reasons:
Supplier Delays: Our suppliers may experience unforeseen delays in their production or shipping schedules. This could be due to material shortages, manufacturing issues, or logistical problems.
Factory Updates: Factories may adjust their production schedules based on various factors, including demand, capacity, and resource availability.
Unexpected Changes: Sometimes, circumstances beyond anyone's control (e.g., natural disasters, global events) can impact supply chains and lead to unexpected delays.
Why has the restock date been pushed back?
If a product's restock date has been pushed back, it means our supplier or factory has informed us of a change in their schedule. We understand this is frustrating, and we apologize for any inconvenience it causes. We update our website with the newest information as soon as we receive it.
What are we doing to get a firm restock date?
We are in constant communication with our suppliers and factories to get the most accurate and up-to-date information possible. We are doing our best to:
Confirm accurate timelines: We are actively pressing our suppliers for firm commitment dates.
Expedite shipping: Once products are available, we work to expedite shipping and processing to get them back in stock quickly.
Provide Updates: As soon as dates are provided or pushed back, we will update the website.
How can I find out when a product is back in stock?
Check the Product Page: The product page on our website is the best place for the most current availability information.
Sign Up for Notifications: If available, sign up for back-in-stock notifications on the product page. You'll receive an email as soon as the product is available again. [Note: If this feature exists, include this. If not, omit it.]
Contact Customer Support: You can contact our customer support team, but please understand that we can only provide the information given to us by our suppliers, which is subject to change.
Frequently Asked Questions (FAQ) about Restock Dates
Q: Can I pre-order/backorder an out-of-stock item?
A: Yes, if an item is available for pre-order/backorder then you can simply place the order via our website. We usualy allow this for products that we can restock quickly. If this option is not avaialble to you, then its best to get into contact with support and we can arrange this for you directly, and provide an estimated delivery date (which will usually be around 2-3 weeks+)
Q: Why can't you give me a specific date?
A: We rely entirely on the information provided by our suppliers, couriers and manufacturers. While we strive to provide the most accurate estimates, these dates are subject to change due to factors outside of our direct control.
Q: Will I be notified if the restock date changes again?
A: We will update the product page on our website with the information that we have. If you have signed up for back-in-stock notifications, you may receive an update once the item is back in stock.
Q: The estimated date has passed, and the product is still not in stock. What happened?
A: This usually indicates a delay with the supplier or factory. We understand this is frustrating. We are actively working to get updated information and will update the product page as soon as possible. Otherwise you can also contact our support team to get an update.