1. Order Number
   
2. Name of product affected
   
3. A concise description of the fault and how you can reproduce it.  Also include details on when the issue first appeared
   
4. Include a video/photos showing the issue and 
   

Please include photos showing how the receiver has been installed as if you remove the device and then take photos it makes it very difficult for us to offer support and ultimately increases the turn around time.

First things to double check

1. Visually inspect the receiver for any damage/missing components
2. Make sure the receiver has been wired up correctly (according to product documentation)
   
3. Make sure your receiver is receiving the correct power (voltage and current)
   
1. If not, double check the connections as you should at least see a power LED

Receiver Binding Issues

1. Make sure your R/C Radio Transmitter is fully compatible with your Receiver (check product documentation)
   
1. For example Frsky ACCESS protocol receivers will only work with official FRsky radios that support ACCESS protocol.
   
2. Ensure you are following the correct bind procedure
   
1. This is indicated in the manual, and there are usually many instructional videos on YouTube that will help (Search "How to bind [your receiver name here] with [your radio name here]"
   
2. If you are using an integrated SPI receiver, see our SPI binding guide here
3. Make sure you have the correct firmware on both your R/C radio and receiver if applicable.  This includes making sure they are both the same version as some radios cannot communicate with the receiver if the firmware versions are different
   
1. For example ACCST V1 does not work with ACCST V2 firmware, similarly both firmware need to be either FCC or EU versions, FCC does not work with EU.
4. Make sure you are using the correct settings on your radio/receiver or flight controller for the specific R/C gear you are using (this is included with the product documentation)
   

R/C Receiver Range Issues

1. Ensure your antennas are correctly mounted according to documentation (both Transmitter and Receiver).  Make sure they are away from high power wires (such as battery), carbon and have an unobstructed view to your R/C controller.
   
2. Visually inspect the antennas to check for any signs of damage, or poor connection.
3. Double check the connections between your antenna and receiver are correct
4. Make sure you are using the correct antennas on both your Receiver and R/C Controller
   
5. Make sure you have at least 2m spacing between your R/C Controller and Receiver
   
6. Check the output power level on your R/C controller is set correctly (if applicable, your manual will show you how to do this)
   
7. Make sure you are range testing outdoors, and also try a different location as there are a number of other enviromental variables that could impact the range (such as powerful Wifi networks, or even power lines)
   
8. Some micro receivers, particularly ones with integrated antennas may only have 50m-100m range line of sight.  This is usually (but now always) stated in the product descroption.