Resolving Card Payment Processing Issues

Resolving Card Payment Processing Issues

Experiencing a failed payment attempt can be frustrating, particularly when you're certain your credit card is functioning correctly. At Unmanned Tech, we recognize the importance of a smooth payment process and are here to assist you in resolving this issue efficiently.

Understanding the Problem:

Our payment system incorporates stringent gateway rules designed to enhance security and protect your personal information. Occasionally, these rules might lead to declined transactions, often due to reasons such as address mismatches or other verification failures. Rest assured, this is a common industry practice aimed at safeguarding your financial details.

Initial Steps for Troubleshooting:

Before exploring alternative payment methods, we suggest reviewing the following aspects of your payment information:

  1. Billing Address Verification: Ensure that the billing address you entered matches exactly with the one associated with your credit card. Mismatches in this information are a common cause for payment decline.
  2. CVV Number Accuracy: Double-check the CVV number (the 3 or 4-digit security code on your card). An incorrect CVV can lead to transaction failure.
  3. 3D Secure (3DS) Authentication: Confirm that the 3DS authentication is completed correctly, if prompted. This extra layer of security requires you to authenticate your transaction, often through a password or a code sent to your phone.
Note: If your card does not support 3DS authentication, we regret to inform you that we are unable to process the payment depending on the amount due to our security compliance requirements.

Alternative Solution: Using PayPal for Payment (No PayPal Account Required):

If the above steps don’t resolve the issue, we recommend using PayPal, which offers a secure and convenient payment method. You can use your credit card through PayPal without needing an account.
  1. Choose PayPal at the checkout.
  2. Select 'Pay with Debit or Credit Card'.

  3. Enter your credit card details and click the .
  4. Complete the payment process.

Seeking Further Assistance:

Should these solutions not rectify your payment issue, please reach out to our support team with the specific error message you're encountering. This will enable us to provide more precise assistance.
  1. Capture any error messages or codes.
  2. Contact our support team with these details here - UMT Help Center | My Tickets | Submit a Ticket (unmannedtech.co.uk).
  3. Our team will guide you through further steps or offer alternative solutions where we can send you a direct payment link,.

    • Related Articles

    • What import and customs fees will I pay for my order? (Brexit Information)

      At the moment, if you are ordering from outside the UK, you will likely incur some extra charges when your order is delivered in terms of import VAT charged by your local Government.  The video below from DHL gives a brief overview of the process. ...

    • ToolkitRC WM150 - Common Issues and solutions

      How to update firmware on your ToolkitRC WM150 The most common solution to 90% of the issues customers report with their ToolkitRC WM150 is solved by updating the firmware on your device. Apart from solving any possible issues, updating firmware is a ...

    • T-Pro Gimbal issues EdgeTX 2.7

      Jumper advises; """ Currently, we find some users have gimbal issue after the firmware into EDGETX 2.7.. Please flash the firmware to openTX, take the SD card out (if there is SD card), re-do the calibration. The gimbal should be back to work. """

    • Where Are Orders Sent From?

      Where Do You Ship Orders From? At the moment, all our orders are shipped from our UK warehouse.  And this means that if you are ordering within the UK your order will not be subject to any hidden customs charges.   If you are ordering outside the UK ...

    • When Will My Order Be Sent?

      When will you send my order? (When will it be dispatched) For all orders placed before 15:00 UK Time (Monday to Friday) so you get your goods fast. We don’t sent orders out over the weekend, or during national holidays There may also be special ...

    • Recent Articles

    • Guide to Choosing Your Shipping Service at Unmanned Tech

      When it comes to selecting the right shipping service for your needs, various factors such as cost, reliability, delivery time, and tracking capabilities come into play. This guide is designed to help you navigate through the options provided by ...

    • Modified Your Drone? Here’s How It Affects Your Warranty

      Warranty Basics When you purchase a product with a warranty inlcuded by the manufacuter, or retailer (like us), it's like a promise that the item, as sold, will work as expected for a certain period (usually 6 months or 1 year). But what happens when ...

    • Resolving Card Payment Processing Issues

      Experiencing a failed payment attempt can be frustrating, particularly when you're certain your credit card is functioning correctly. At Unmanned Tech, we recognize the importance of a smooth payment process and are here to assist you in resolving ...

    • Changing Your Delivery Preferences (Safe Space / Neighbour delivery Opt-Out)

      For convenience, many couriers will attempt to deliver to a neighbour if they are unable to deliver to your address for any reason. However, for some, this can cause problems. If for any reason you need to, you can change your delivery preferences ...

    • Happymodel Mobula6

      Hi there! If you're here, you're likely having issues with your Mobula6 VTX. Below are a few pointers from a support thread of ours which helped to resolve this issue for a number of our customers in the past. Firstly, make sure that you're not set ...