Resolving Card Payment Processing Issues
Experiencing a failed payment attempt can be frustrating, particularly when you're certain your credit card is functioning correctly. At Unmanned Tech, we recognize the importance of a smooth payment process and are here to assist you in resolving this issue efficiently.
Understanding the Problem:
Our payment system incorporates stringent gateway rules designed to enhance security and protect your personal information. Occasionally, these rules might lead to declined transactions, often due to reasons such as address mismatches or other verification failures. Rest assured, this is a common industry practice aimed at safeguarding your financial details.
Initial Steps for Troubleshooting:
Before exploring alternative payment methods, we suggest reviewing the following aspects of your payment information:
- Billing Address Verification: Ensure that the billing address you entered matches exactly with the one associated with your credit card. Mismatches in this information are a common cause for payment decline.
- CVV Number Accuracy: Double-check the CVV number (the 3 or 4-digit security code on your card). An incorrect CVV can lead to transaction failure.
- 3D Secure (3DS) Authentication: Confirm that the 3DS authentication is completed correctly, if prompted. This extra layer of security requires you to authenticate your transaction, often through a password or a code sent to your phone.
Note: If your card does not support 3DS authentication, we regret to inform you that we are unable to process the payment depending on the amount due to our security compliance requirements.
Alternative Solution: Using PayPal for Payment (No PayPal Account Required):
If the above steps don’t resolve the issue, we recommend using PayPal, which offers a secure and convenient payment method. You can use your credit card through PayPal without needing an account.
- Choose PayPal at the checkout.
- Select 'Pay with Debit or Credit Card'.
- Enter your credit card details and click the .
- Complete the payment process.
Seeking Further Assistance:
Should these solutions not rectify your payment issue, please reach out to our support team with the specific error message you're encountering. This will enable us to provide more precise assistance.
- Capture any error messages or codes.
- Contact our support team with these details here - UMT Help Center | My Tickets | Submit a Ticket (unmannedtech.co.uk).
- Our team will guide you through further steps or offer alternative solutions where we can send you a direct payment link,.
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