Returning Lithium Batteries to Unmanned Tech (Unwanted/Change of Mind Returns)

Unmanned Tech accepts returns of lithium batteries for change of mind purposes as long as they meet our return conditions and time window as described in our Change Of Mind Returns Policy.  This guide helps to explain some of the key conditions for returning consumable/hazardous goods back to us when you change your mind.

Return Eligibility Requirements

1. The battery must be in its original, unopened packaging
2. The product must be completely unused
3. All original seals must remain intact
4. Returns must be initiated within the standard return period

Important Safety Notice

1. For safety and regulatory compliance, opened batteries cannot be accepted for return. This policy exists because batteries are classified as consumable items, and once opened, their condition cannot be guaranteed.
   
2. It is not allowed to ship faulty batteries through the mail

How to Ship Your Battery Return

Lithium batteries are classified as dangerous goods and require special handling during transport. While this may seem daunting, several courier services offer consumer shipping options for batteries. Currently, UPS provides one of the most accessible services for consumer battery returns, but you must follow their specific guidelines to ensure safe transport.

Step-by-Step Return Process

1. Contact Unmanned Tech first to get return authorization
2. Confirm your chosen courier accepts lithium battery shipments (usually only available for ground only couriers)
3. Never ship batteries via standard postal services
   
4. Preparing Your Battery for Shipping 
   
1. Make sure batteries are packed correctly according to courier instructions, as a reference please read UPS Battery Shipping Guide
   
2. You will most likely also need to attach a hazardous materials sticker to your parcel.
   

What courier to use?
At the time of this article, UPS allows consumers to ship batteries via their road service, but please double check this before sending batteries, can you find out more at UPS - https://www.ups.com/ship/basic/shipment-info

Important Reminders

1. You are responsible for all shipping costs
2. You must follow courier guidelines
3. Never ship damaged or defective batteries
4. Keep proof of shipping and tracking information
5. Photograph packaging before shipping as evidence of condition

If you have any questions or concerns about shipping lithium batteries, please reach out directly to the courier, for anything else one of our support team will be happy to help you aswell!

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