SenseCAP M2 Frequently Asked Questions (FAQ)

SenseCAP M2 Frequently Asked Questions (FAQ)

Is SenseCAP M2 a light gateway?

SenseCAP M2 Data Only LoRaWAN Gateway we released this time is the Data-Only type gateway of the Helium network.

Will there be light hotspots as well?

The light gateway has not been officially released by Helium. Please follow the Helium announcement for the light gateway development updates. It’s on our roadmap. Please make sure you are following our social media channels to receive further updates.

When will SenseCAP release the Helium Light Gateway?

SenseCAP M2 Data Only LoRaWAN Gateway we released this time is the Data-Only type gateway of the Helium network. The light gateway has not been officially released by Helium. Please follow the Helium announcement for the light gateway development updates. We will also publish in our official channel when there is a light gateway update. Stay tuned!

What is the difference between SenseCAP M1 and SenseCAP M2 Data-Only?

SenseCAP M1 is a LoRaWAN gateway that supports the Helium network and can get rewarded from PoC (proof of coverage) and data transmission. SenseCAP M2 Data Only is a LoRaWAN gateway that supports the Helium LongFi network and gets rewarded from data transmission. No PoC reward is supported for the data-only version.

Does SenseCAP M2 Data Only support get rewards from PoC as SenseCAP M1?

No. SenseCAP M2 Data Only is a LoRaWAN gateway that can transfer LoRaWAN data and get rewarded. No PoC reward is supported.

Will SenseCAP be able to reset my Helium wallet password?

Absolutely not. The 12 words can NEVER be recovered by any one if they are lost. Please do remember it or write it down. “LOSE THE 12 WORD, LOSE IT ALL”

Will SenseCAP be able to unbind my hotspot through a factory reset?

No Factory Reset is available to “unbind” a hotspot that has been registered to a wallet without logging in that wallet, which is the most basic security guarantee for blockchain applications.
If you want to transfer your hotspot to other, you will need to log in and do it in Helium Hotspot App and SenseCAP Hotspot App.

Where could I check my hotspot rewards and status?

Please check your hotspot rewards and blockchain activities in SenseCAP Hotspot App or Helium Explorer (https://explorer.helium.com), and you could check your hotspot status in SenseCAP Dashboard (https://status.sensecapmx.cloud/#/dashboard).

Can I upgrade the antenna to improve the coverage?

Please follow the local laws and regulations when using RF devices. In terms of hardware, you can use a LoRa antenna with the same frequency. You should choose the antenna or cable with an RP-SMA male connector. Please update your antenna information in the App when you change the antenna.

Does SenseCAP M2 support PoE?

SenseCAP M2 supports PoE (Power on Ethernet). You will need to have an extra PoE switch if your modem/router does not support PoE. The PoE switch should be 40V-57V DC power input and support 12-2A output.

Where can I find the Serial Number (S/N) of the Hotspot?

You could find the device S/N from the label under the device and the label on the package. You are suggested to mark down the S/N and the corresponding Helium device name for further use when you add a new hotspot.

What is the antenna gain of SenseCAP M2?

3dBi. With a 3dBi High-Performance Antenna, SenseCAP M2 could provide Miles of LoRaWAN coverage and a strong signal. And you could always upgrade the antenna to fit your usage scenario based on different environments.

Does SenseCAP M2 have PoE function?

Yes. SenseCAP M2 has PoE function. If your router or modem does not have PoE, you will need an extra PoE injector in your setup.

How many versions of SenseCAP M2 are available?

SenseCAP M2 is now providing US915 and EU868 versions with FCC and CE certificates. And it will have more frequency band versions and corresponding certificates available for different countries and regions shortly.

Is SenseCAP M2 an indoor or outdoor gateway?

We have both indoor and outdoor versions for SenseCAP M2, and you could choose SenseCAP outdoor enclosure to upgrade your indoor SenseCAP M1 and M2 to the outdoor version.
SenseCAP has developed a waterproof outdoor enclosure that fits general hotspots in the market. It will further enable the possibilities for users to have the gateways placed outdoors, therefore more various LoRaWAN scenarios could come to reality.

Will there be AS923, AU915, IN865, and other frequencies?

Yes. SenseCAP M2 has US915 and EU868 versions with FCC and CE certificates for the US and EU markets. And it will have more frequency band versions and corresponding certificates available for different countries and regions.

Are all SenseCAP LoRaWAN Gateways Helium hotspots?

SenseCAP M1 and M2 in the SenseCAP MX series support the Helium Network. When you google SenseCAP, you will find there are other gateways also under the name SenseCAP. Please be aware that not all the SenseCAP branded gateways are Helium hotspots.

What type of SD card does SenseCAP M2 use?

SenseCAP M2 does not need an SD card.
    • Related Articles

    • SenseCAP M1 Frequently Asked Questions (FAQ)

      What is the difference between the 2G / 4G / 8G RAM version? 2G /4G / 8G stands for the RAM (random access memory) difference of Raspberry Pi 4 in SenseCAP M1. For the hotspot function, there would be no difference between different RAM. Also, in ...
    • Caddx Vista Poor Range

      Sorry to hear this! There's a few things to check and test; 1) Reflash the firmware to the latest version and re-test (even if the latest version is already installed) - Be sure to have airflow over the unit to avoid overheating! 2) Check the ...
    • How to calibrate the Voltage on ToolKit Rc chargers

      The toolkit RC chargers pack alot of features and functionality at great prices, but we have found that many of them are not properly calibrated out of the box.  This results in your lipos being under-charged.  This guide applies to all of the ...
    • How do I test my new Flight Controller? (and why it's important)

      Why you should test your FC before soldering So, you've just received a brand new, shiny, flight controller. Awesome! You're probably eager to get it installed and get up in the air, but hold your horses there - it's always best to test your ...
    • How to setup BetaFlight Soft Serial

      What can we use Softserial for? Stuff that requires a UART connection but not timing critical, such as: SmartAudio, GPS SBUS ESC telemetry Smart Port With the limited number of UART’s on a flight controller (only 2 or 3 on F3/F4 boards), you can turn ...
    • Recent Articles

    • ToolKit RC Charger Boot Problem and Solution

      After turning your toolkit charger on, you do end up on a different screen that is not the usual menu that looks like the one below: Cause of this issue After upgrading the new firmware, the old firmware is returned, resulting in incompatible data ...
    • Channel / Gimbal Stick Jitter on Lite Radio 3

      If you have encountered any jitter when flying, or testing the channels of your of gimbal during your using the Lite Radio3, even the value of your gimbal jumped sharply when connecting the controller to the BETAFPV configurator This issue is usually ...
    • My Order is Late, Can I Get a Shipping Refund?

      Shipping Refunds for Late Delivery We are only able to refund shipping costs if you have selected a guaranteed shipping method during checkout in accordance with the shipping terms of the selected courier.  This means that if the delivery company ...
    • How To Properly Setup And Configure A BetaFlight Quadcopter

      In our experience many problems we encounter with customers stem from incorrect configuration/setup of Betalight.  While Betaflight is an impressive flight control firmware, there are hundreds of parameters that you can tweak and play around with so ...
    • When Will My Order Be Sent?

      When will you dispatch my order? For all orders placed before 15:00 UK Time (Monday to Friday) so you get your goods fast. We don’t sent orders out over the weekend, or during national holidays There may also be special situations where we have ...