How to get your Caddx Avatar HD Goggles X Extension Module

How to get your Caddx Avatar HD Goggles X Extension Module

Background: Caddx has recently announced an important update for customers using the Avatar HD Goggles X. On September 9th, 2024, Caddx released an official statement regarding an extension module that will be made available for customers whose goggles do not have built-in head tracking.

What You Need to Know:

  • Extension Module Availability:
    Caddx will provide extension modules to dealers, including us, to address the lack of built-in head tracking in the affected Avatar HD Goggles X units.

  • Delivery Timeline:
    The extension modules will be shipped to us along with other Caddx products when we place new orders. Please note that this may result in some delays in receiving the modules. We will ship the modules to affected customers as soon as we receive them.

  • Cost Information:
    Caddx is providing these extension modules free of charge. However, customers will need to cover the shipping costs from our location to theirs.

  • Compatibility Note:
    This extension module is only compatible with the Avatar HD Goggles X that do not have built-in head tracking. Please check your unit to ensure it is affected by this issue before requesting a replacement.

How to Get Your Replacement:

Any orders for goggles placed before 9 September 2024 may be ellidgeable to receive the goggles X extension module from us.  If your Avatar HD Goggles X is affected by this issue, we will send a replacement module free of charge (you will just need to pay shipping cost).

  1. Please contact us with the order number for your Goggles X units
  2. Once confirmed we will direct you to place a new order for the shipping fees here - https://www.unmannedtechshop.co.uk/product/return-shipping/, this allows you to easily add your delivery address info and pay for the shipping costs (you can also add other items at the same time).
  3. Email us with the new order number and we will add the goggles X extension module to the order and get it shipped out to you.

More Information:

To see how to replace the module once you get it, see this video below:


If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.

Thank you for your patience and understanding.


    • Related Articles

    • Caddx Vista / Nebula Troubleshooting Guide

      If you have any issues with your Caddx Vista Digital FPV system, this guide will help you to narrow down the source of the fault. Poor range with Caddx Vista If you have poor range or weak signal with your Caddx vista the first thing to check is that ...
    • Caddx Vista air unit failed firmware update or overheating.

      As mentioned in the Vista manual, it is important to ensure proper cooling/airflow over your air unit when performing a firmware update.  Failing to do this can damage the air unit.  During a firmware update the automatic power management ...
    • I Can't Update My DJI FPV Air Unit (Caddx Vista)

      If you are having issues with updating your DJI FPV air unit, or Caddx Vista Air Unit, this guide will help resolve some of the common issues we encounter with them If your Air Unit gets stuck during a firmware update: Try to flash different USB ...
    • Caddx Vista / Nebula Kit is not new and looks used as it has some solder on the connections

      If you receive a Caddx vista kit (be it the vista air unit on its own, the vista kit, or vista + nebula pro / nebula nano kit), you may open it up to notice that some of the connections have already been tinned.  Do not worry as this is entirely ...
    • Caddx Vista Poor Range

      Sorry to hear this! There's a few things to check and test; 1) Reflash the firmware to the latest version and re-test (even if the latest version is already installed) - Be sure to have airflow over the unit to avoid overheating! 2) Check the ...
    • Recent Articles

    • Why Is My Royal Mail 24/48 Tracking Number Not Working?

      If you've received a Royal Mail 24 or 48 tracking number for your order, you might notice that it doesn't provide real-time updates as you'd expect. Here’s why: Tracked vs. Delivery Confirmation Royal Mail 24/48 services are primarily delivery ...
    • Student/Academic Discounts at Unmanned Tech

      At Unmanned Tech, we're committed to supporting educational institutions and their students. We offer special pricing for academic purposes, subject to specific requirements to ensure a smooth ordering process. Eligibility Requirements Orders must ...
    • What is the Shipping Cost for My Order?

      Curious about the shipping cost for your order? Here’s how to quickly estimate it, along with everything you need to know about our shipping options. How to Estimate Shipping Costs To get an accurate shipping quote for your order, follow these simple ...
    • Super Payments FAQ

      What is Super Payments? Super Payments is designed to provide a fast, secure, and seamless checkout experience while also rewarding you for your loyalty, earning cash rewards each time you shop with us. How It Works Choose Super Payments at checkout. ...
    • What to Do if Your Payment Was Declined but You See Multiple Charges

      Why Did This Happen? If your payment attempt was denied, but you still see charges on your card, you're likely experiencing a common scenario called pre-authorisation. Here’s why this might occur: You attempted to place an order, but it failed during ...