Update on the Caddx Avatar HD Goggles X Extension Module

Update on the Caddx Avatar HD Goggles X Extension Module

Background: Caddx has recently announced an important update for customers using the Avatar HD Goggles X. On September 9th, 2024, Caddx released an official statement regarding an extension module that will be made available for customers whose goggles do not have built-in head tracking.

What You Need to Know:

  • Extension Module Availability:
    Caddx will provide extension modules to dealers, including us, to address the lack of built-in head tracking in the affected Avatar HD Goggles X units.

  • Delivery Timeline:
    The extension modules will be shipped to us along with other Caddx products when we place new orders. Please note that this may result in some delays in receiving the modules. We will ship the modules to affected customers as soon as we receive them.

  • Cost Information:
    Caddx is providing these extension modules free of charge. However, customers will need to cover the shipping costs from our location to theirs.

  • Compatibility Note:
    This extension module is only compatible with the Avatar HD Goggles X that do not have built-in head tracking. Please check your unit to ensure it is affected by this issue before requesting a replacement.

How to Get Your Replacement:

If your Avatar HD Goggles X is affected by this issue, we will send a replacement module to you once we have confirmed your unit is eligible.  This is confirmed via a photo of the serial number on the box, or internal settings of GoggleX

To confirm your unit is affected and arrange for a replacement module, please contact our support team with your purchase details.

More Information:

To see how to replace the module once you get it, see this video below:


If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.

Thank you for your patience and understanding.


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