What to Do If Items Are Missing or Damaged from Your Order
At Unmanned Tech, we strive to ensure every order is delivered accurately and on time. However, if you notice that some items are missing from your order, we’re here to help resolve the issue promptly. Please follow these steps to ensure we can assist you as efficiently as possible.
Step 1: Check for Parcel Damage
Inspect the Parcel for Damage: Look for any signs of damage to the package that may indicate items fell out during transit. This could include tears, holes, or signs that the package was opened and re-sealed.
Take Photos: Document the condition of the parcel, including any visible damage. Providing these photos is essential, as they are required for us to file a courier claim for the damage or missing items. Without this evidence, it may not be possible to process your claim effectively.
Step 2: Double-Check Your Order
Review Your Order Details: Since we do not include packing slips, please check your email or log in to your account on our store to review the list of items in your order. Occasionally, items may be shipped separately, so check your shipping confirmation for additional tracking details.
Inspect the Entire Package: Carefully examine all packaging materials. Small items might be packed inside larger items (e.g., inside a bag or box you ordered). Check inside flaps of the box or any compartments that could hide smaller items. Additionally, carefully sift through any void fill material (e.g., bubble wrap or packing peanuts), as items might have shifted or become mixed in. Take your time to thoroughly go through the parcel to ensure nothing is missed, as items can sometimes be unintentionally discarded with the packaging.
Step 3: Contact Us
If you’ve confirmed that items are missing:
Create a Support Request:
Include your order number and a detailed description of the missing items.
Attach any relevant photos of the parcel as evidence.
Be Specific: The more details you provide, the faster we can resolve your query.
What Happens Next?
Once your support request is submitted, you will receive a confirmation email with a ticket number.
Our team will review your case and respond within 1-2 working days to discuss the next steps.
If necessary, we may liaise with the courier on your behalf to investigate the issue further.
Supplier Changes to Accessories
Occasionally, our suppliers may modify or substitute item accessories without notifying us. While we strive to keep our website as accurate as possible, such changes can sometimes occur beyond our control. Please know that these instances are rare, and we always aim to provide the most up-to-date information to ensure your satisfaction. If you notice a discrepancy, feel free to contact us so we can address your concerns.
Sign for Deliveries: Ensure someone is available to receive and carefully inspect the parcel upon delivery. If the parcel appears damaged, you may reject it and notify the courier immediately. Document the damage with photos if possible, and contact us for further assistance.Related Articles
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