What to Do if You Entered the Wrong Email Address During Checkout

What to Do if You Entered the Wrong Email Address During Checkout

We understand that mistakes happen! If you accidentally entered the wrong email address during checkout, you won't receive any email updates about your order's progress. But don’t worry — we have alternative ways to keep you informed.

How to Get Order Updates:

  1. Contact Our Support Team:

    • If you’ve noticed that you entered the wrong email address, please reach out to our support team. While we can't directly change the email address on your order, we can provide you with important information, such as your tracking number and order status, via email manually.

  2. Include Essential Details:

    • When contacting us, make sure to include your order number and delivery postcode. This information helps us locate your order quickly and pass our security checks to verify your identity.

  3. Receive Updates via SMS:

    • If you provided your mobile number during checkout, you should still receive tracking updates via SMS, regardless of any issues with the email address.

Possible Email Notification Updates:

In some cases, we may be able to update the email address used for notifications. This would allow you to receive future updates about your order's status, tracking information, and delivery details directly to your correct email address.

  • To inquire about this option, please contact our support team and provide the necessary details (order number and delivery postcode). Our team will check if this is possible for your specific order.

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