What to Do If You Received the Wrong Product

What to Do If You Received the Wrong Product

What to Do if You Receive the Wrong Product

We understand how frustrating it can be to receive an incorrect product, and we’re here to help resolve the issue as quickly as possible. Follow the steps below to check your order and ensure the correct item is on its way to you.

Step 1: Verify the Item Against Your Invoice

  • Start by checking your order confirmation email or invoice to confirm the details of the items you ordered.
  • Pay close attention to any variations such as color, motor KV, size, or other specifications. Ensure the item you received matches the product details on your order.
  • Please note that in some cases, customers may mistakenly believe they ordered a different item. We always fulfill orders based on the information provided in the invoice.

Step 2: Contact Us with Details

  • If you’ve confirmed that the item you received is different from what’s listed on your invoice, please contact our customer support team.
  • When reaching out, make sure to provide:
    • Photos of the item received: Include clear images showing the product and any distinguishing features.
    • Close-up photo of the product barcode/label: This helps us verify the product, as we use barcode scanning to ensure accuracy. If the item was mislabeled, your photo will help us identify the issue.

Step 3: How We Will Resolve the Issue

  • Once we confirm that an incorrect item was sent, we will:
    • Send the correct item or issue a refund after we receive confirmation that the incorrect item is being sent back to us.
    • Our customer support team will provide you with return instructions, including a prepaid shipping label if applicable.
  • As soon as we have confirmation that the incorrect item is on its way back to us, we will process your request for a replacement or refund promptly.

Need More Help?

For any additional questions or concerns, please don’t hesitate to contact our customer support team. We are here to ensure you receive the correct item as quickly as possible.

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