## When this applies

Use this guide if you need to cancel or change an order before it has been dispatched.

## Request a change

1. Submit the [Modify Your Order form](https://www.unmannedtechshop.co.uk/modify-your-order/) as soon as possible.
2. Include your order number and the exact change you need, such as removing or swapping an item, changing delivery details, changing the delivery method, or holding the order.
3. Wait for written confirmation from our support team before assuming the change has been completed.

Submitting a request alerts our team, but it does not guarantee that the warehouse has stopped the order. We will check its live processing and dispatch status first.

## Important timing

Changes may not be possible once warehouse processing has begun or the order has been dispatched. Our [Terms of Service](https://www.unmannedtechshop.co.uk/policies/terms-of-service) explain when an order can be amended or cancelled.

## Payments and refunds

If your request changes the order total, our team will confirm any payment or refund steps before completing the amendment. Refunds are returned to the original payment method in line with our [Refund Policy](https://www.unmannedtechshop.co.uk/policies/refund-policy).

## If the order has already been dispatched

We cannot alter a parcel after dispatch. If you no longer need an item, please follow the change-of-mind process in our [Refund Policy](https://www.unmannedtechshop.co.uk/policies/refund-policy).

## Need help?

If you cannot use the form, email support@unmannedtech.co.uk with your order number and the exact change you need.