What to Do if Your Payment Was Declined but You See Multiple Charges

What to Do if Your Payment Was Declined but You See Multiple Charges

Why Did This Happen? 

If your payment attempt was denied, but you still see charges on your card, you're likely experiencing a common scenario called pre-authorisation. Here’s why this might occur:

  • You attempted to place an order, but it failed during the payment step.  For more details on why, please see Resolving Card Payment Processing Issues

  • Your card issuer temporarily reserved the funds (known as pre-authorisation), even though our system didn't accept the payment.

  • This pre-authorisation can happen multiple times if you attempted to check out more than once.

Understanding Pre-authorisation Holds

When you attempt a transaction, your bank reserves the money as a part of the authorisation step. In this situation, only the authorisation step occurred, but the payment wasn't captured by us.

Why Are There Multiple Charges?

If you tried multiple times, each attempt may have led to a pre-authorisation hold on your card. Importantly, these are not actual charges — they're temporary holds that your card issuer will release after a few days.

How to Resolve It

  1. Wait for the Holds to Be Released: Usually, the pre-authorisations are released automatically by your card issuer within a few hours but we have seen this taking as long as 3-7 days with some card issuers.

  2. Contact Your Bank: If the holds aren't released within a week, contact your bank. Explain that you have pending authorisations for transactions that weren’t completed, and they should be able to assist.

  3. Check Your Email & Account: Make sure you didn’t accidentally complete multiple orders. Verify your order history on the Unmanned Tech website.

What We Can Do to Help

Unfortunately, Unmanned Tech cannot manually release these funds since they were never fully captured by our system. The process is entirely managed by your bank. However, if the funds are not released automatically within 3 days, please get in touch with us so we can investigate further. Make sure to include details such as your order number, the date of the transaction, and any relevant bank statements showing the pending charges.

Key Tips to Avoid This Issue

  • Retry with Caution: If a payment fails, avoid retrying the checkout process immediately. Instead, verify your card details or try a different card.

  • Guest Checkout vs Logged In: Logging in before attempting a payment can help avoid confusion and prevent multiple holds.

If you have any questions or need further assistance, please reach out to our customer support team. We're here to help ensure you have a smooth experience!


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