Returns, Refunds & Faults
Returns Processing FAQ
To ensure a smooth and efficient returns process, it's important to obtain a Return Merchandise Authorization (RMA) form before sending any items back to us. You can request an RMA by either contacting our support team or using our Returns Page. How ...
What to Do If You Received the Wrong Product
What to Do if You Receive the Wrong Product We understand how frustrating it can be to receive an incorrect product, and we’re here to help resolve the issue as quickly as possible. Follow the steps below to check your order and ensure the correct ...
Modified Your Drone? Here’s How It Affects Your Warranty
Warranty Basics When you purchase a product with a warranty inlcuded by the manufacuter, or retailer (like us), it's like a promise that the item, as sold, will work as expected for a certain period (usually 6 months or 1 year). But what happens when ...
Unmanned Tech Returns and Refund Policy
Please find below a summary of our key return policies. For the most current and detailed information, visit our Returns Policy Page. Please contact us before returning an item To ensure efficient processing, always contact us to obtain an RMA ...
How can I view and use my store credit?
If we have issued you with store credit (refunding orders, faulty goods, item exchanges) you will receive an email letting you know. However if you lost the email you will still be able to see all of the store credit available on your account by ...
How to upload large images/videos too big to attach to emails (imgur.com)
The best way to send us photos or videos is upload the images to a free service such as imgur.com, steamable.com. This is usefull if your file sare over the maximum file attachment size (which is usually around 25mb for most email providers) Both are ...
Popular Articles
Mobula6 (Crazybee F4 Lite) settings are wiped, or lost bind to radio
Problem: Mobula6 (Crazybee F4 Lite) flight controller settings have all been wiped, and the SPI receiver has lost bind. Sometimes if your battery gets over discharged (below 3.0V) and you still try to fly your quadcopter by running the motors it can ...
What Does Backorder Mean?
A backorder means that the item you want to order (or have ordered) that is temporarily out of stock. When we receive more stock of this item, we will then send the order out to you, usually within 2-3 weeks. We offer backorders on some products so ...
How do I test my new Flight Controller? (and why it's important)
Why you should test your FC before soldering So, you've just received a brand new, shiny, flight controller. Awesome! You're probably eager to get it installed and get up in the air, but hold your horses there - it's always best to test your ...
How to calibrate the Voltage on ToolKit Rc chargers
The toolkit RC chargers pack alot of features and functionality at great prices, but we have found that many of them are not properly calibrated out of the box. This results in your lipos being under-charged. This guide applies to all of the ...
Lipo Faulty - Dead Cell or Low Voltage
Problem: Brand new Lipo battery had a dead cell (overall voltage significantly lower than advertised) or once of the cells have a low voltage (more than 1-2 Volts) Warning: If you suspect your battery is faulty do not use or attempt to charge your ...