Shipping, Delivery & Order Changes
Contact a Carrier / Courier
We use a variety of reliable carriers to ensure your Unmanned Tech order reaches you quickly and safely. Drones, FPV equipment, and other unmanned technologies often require specialized handling, so we carefully select partners experienced in ...
Can I Collect My Order?
Collection Service (Click and Collect) Its best to place the order online as we do offer next working day delivery, and at the moment because we do not have a formal click and collect service. Important: We Do Not Accept Unscheduled Visits, If you ...
Do You Have a Physical Shop, Where Are You based?
Unmanned Tech operates exclusively as an online store based in Milton Keynes/Newport Pagnell UK. We do not have a retail showroom or physical shop, and we cannot accommodate walk-in customers or unscheduled visits. We do ship goods worldwide and ...
What to Do If Items Are Missing or Damaged from Your Order
At Unmanned Tech, we strive to ensure every order is delivered accurately and on time. However, if you notice that some items are missing from your order, we’re here to help resolve the issue promptly. Please follow these steps to ensure we can ...
Why Is My Royal Mail 24/48 Tracking Number Not Working?
If you've received a Royal Mail 24 or 48 tracking number for your order, you might notice that it doesn't provide real-time updates as you'd expect. Here’s why: Tracked vs. Delivery Confirmation Royal Mail 24/48 services are primarily delivery ...
What is the Shipping Cost for My Order?
Curious about the shipping cost for your order? Here’s how to quickly estimate it, along with everything you need to know about our shipping options. How to Estimate Shipping Costs To get an accurate shipping quote for your order, follow these simple ...
Stock Reservation Policy at Unmanned Tech
At Unmanned Tech, we understand that some customers may want to reserve stock for future purchases or to combine orders for shipping efficiency. However, we currently do not have a robust system in place to handle stock reservation requests directly. ...
What to Do if You Entered the Wrong Email Address During Checkout
We understand that mistakes happen! If you accidentally entered the wrong email address during checkout, you won't receive any email updates about your order's progress. But don’t worry — we have alternative ways to keep you informed. How to Get ...
What to Do If Your Tracking Number Has Not Updated
We understand that it can be worrying when your tracking number hasn’t updated for some time. Rest assured, we are here to help you resolve this issue. Here’s what you need to know and the steps you should take if your tracking information is not ...
DPD Internatinal Shipment Returned for No Apparent Reason
We understand that it can be frustrating when your DPD shipment is unexpectedly returned to us, especially when the reason for the return is unclear. We want to reassure you that we will do our best to resolve the issue as quickly as possible. Here’s ...
What to Do If Your Tracking Says "Delivered" But You Haven't Received Your Order
We understand how concerning it can be to receive a tracking update stating that your order has been delivered when, in fact, you haven't received it. There are several reasons why this might happen, and we're here to help you resolve the issue as ...
International Orders Held by Customs or Returned to Unmanned Tech by Courier.
When you place an order with UMT for delivery outside the UK, there may be instances where your package is held by customs in your country or needs to be returned to us. This guide explains what you need to know and do in these situations. When Your ...
How Can I Cancel or Modify My Order?
Understanding Order Cancellation and Modification At Unmanned Tech, we strive to process and ship orders as quickly as possible. This means that once an order enters our processing stage, cancellations or modifications become challenging. However, we ...
Guide to Choosing Your Shipping Service at Unmanned Tech
When it comes to selecting the right shipping service for your needs, various factors such as cost, reliability, delivery time, and tracking capabilities come into play. This guide is designed to help you navigate through the options provided by ...
Changing Your Delivery Preferences (Safe Space / Neighbour delivery Opt-Out)
For convenience, many couriers will attempt to deliver to a neighbour if they are unable to deliver to your address for any reason. However, for some, this can cause problems. If for any reason you need to, you can change your delivery preferences ...
Where Are Orders Sent From?
Where Do You Ship Orders From? At the moment, all our orders are shipped from our UK warehouse. And this means that if you are ordering within the UK your order will not be subject to any hidden customs charges. If you are ordering outside the UK ...
Delivery Times - How Long Will It Take to Get My Order?
We try to get orders sent out as fast as possible and usually will dispatch orders the same day we receive them (see When Will My Order Be Sent?). However, once we hand them over to the delivery company, we must rely on their service to get the goods ...
My Order is Late, Can I Get a Shipping Refund?
Shipping Refunds for Late Delivery We are only able to refund shipping costs if you have selected a guaranteed shipping method during checkout in accordance with the shipping terms of the selected courier. This means that if the delivery company ...
When Will My Order Be Sent?
When will you send my order? (When will it be dispatched) Understanding our dispatch process is crucial for managing your expectations about delivery times. Here's a comprehensive guide to our order processing and shipping procedures. Standard ...
What import and customs fees will I pay for my order? (Brexit Information)
At the moment, if you are ordering from outside the UK, you will likely incur some extra charges when your order is delivered in terms of import VAT charged by your local Government. The video below from DHL gives a brief overview of the process. ...
What Does Backorder Mean?
A backorder means that the item you want to order (or have ordered) that is temporarily out of stock. When we receive more stock of this item, we will then send the order out to you, usually within 2-3 weeks. We offer backorders on some products so ...
Do you ship to my country?
At UMT, we are proud to offer worldwide shipping to over 200 countries! Whether you're in the USA, Australia, Germany, or any other destination, we strive to get your items to you as quickly as possible. Here’s how you can easily check shipping ...
My Order Has Not Arrived Yet, Is It Lost or Late?
In our experience it is very unusual for the item to go missing and so if your order is late, please don't worry as 99% of the orders sent do turn up. If a courier can confirm that a package/item has been lost, we will arrange to resend or refund ...